The traffic was extra high on the site, store and blog since we announced this 8th anniversary assortment, culminating in a deceptive internal meltdown of Paypal's inventory matrix during the actual sale. We managed to catch the issue earlier today while processing orders and running our usual numbers analysis, which we always do after the main sale. The bad news is that we ended up overselling the new Phanost edition by a bit, which means some of you who ordered that specific figure earlier today will be receiving an email about the situation and a refund on that particular item. All the other items remain unaffected in your orders and will be shipped out minus the Phanost, with packing starting tomorrow morning.
The Paypal inventory control should have alerted us to the low stock situation much sooner, but the actual number Paypal was showing on the back end was not correct, which we then discovered was happening across the boards on all the new entries (almost everything should have been low stocked earlier). We shut the store down immediately the minute we put everything together. Luckily, we caught the majority of the problem, and only a small percentage of the overall orders will be affected by this unfortunate Paypal snafu. We are discussing re-running the Dreadvalken Overlord Phanost again for inclusion in our early September release, and would love to read any feedback about your interest in this possibility.
Issues with Paypal have arisen before, with the worst one being the horrifying Master Reset of June 2013, which truly almost wiped us out. Ever since that fateful release, we watch Paypal very carefully, and it was that extra attention that saved this current situation from turning into a monster problem. It's tough being tied so closely into the Paypal system when things take a turn, but the choices for alternative payment methods don't cover everything we require to successfully run things. We looked into other systems hardcore after the 2013 mess, but there was always one thing missing with each set up. Paypal is most definitely a complicated beast.
Our sincere apologies for the bumpiness in an otherwise very positive new release. We'll be ready to answer any questions through the email link located up in the navigation bar, or right here on the blog.
For those of you that will be receiving refunds on the Phanost figure, be on the lookout for an email tomorrow morning from us. If you don't receive a direct email, it means your order is unaffected and will ship precisely as you placed it.
The Store will remain closed until all current orders have shipped out, which should be by this Friday afternoon. All final order processing has now been completed by Michelle and I. Once the packages have left and we've done another hand count inventory, the remaining stock will be reloaded in the store. When this does occur, the numbers will already be at low stock, as there's not really much left now that the dust has settled. By the numbers, this was an extremely strong launch.
Deep thanks to all of you for such a powerful turn out last night. You actually busted Paypal again with your collective might!
Updates on shipping will be posted tomorrow evening.