2.24.2016

February 2016 Release UPDATE


*2/29 UPDATE: The store has been updated with the remaining items from last week's sale (refresh onelldesign.com/store). Please note there are very limited quantities of certain items. Thanks again for your support and patience.

We had some issues with our old friend PayPal last night, causing the inventory control to experience a meltdown, supposedly due to extra high traffic.  

This resulted in the Varteryx Gotherrus being slightly oversold. 

Those that ordered right before the store was closed will be receiving a direct refund on that particular figure, but the rest of your order will still remain intact and ship WITHOUT the Varteryx Gotherrus.  We will notify you directly if you are receiving a refund on this figure. Please let us contact you.

All other orders from last night have already been processed and are being prepared for shipping. Packages will start hitting the post this Friday morning.

Michelle and I burned the midnight oil last night to nail down the actual numbers, so there would be no extended delays in getting all the orders out. We are shooting to reopen the store by next Monday, after we follow up with PayPal and get the back end secured.

Due to previous problems with PayPal, we have a series of internal controls that we use for every release. These controls (paper, pen and math) remain completely outside of the PayPal system. It is through these countermeasures that we have been able to spot inventory discrepancies before they spiral out of control (like the "Paypocalypse" of June 2013). The last PayPal inventory issue occurred in July 2015 during our 8th anniversary wave. Our monitoring of the system back then caught things before they went nuts, but we did oversell one figure during that round as well.

We'll keep you guys updated on everything as we move along.  Also, we're discussing potentially running another round of the Varteryx Gotherrus, so feel free to leave your input in the comments section below and we'll see what the interest level is.

Sincere thanks from Michelle, Marc and I for your patience and understanding as we square everything away. We truly apologize for the difficulties that some of you experienced last night and 100% share in your justified frustration. The team is working on all cylinders to rectify the situation.

Not many folks can break PayPal, especially three separate times. You guys are still a real force to be reckoned with, even after nearly 9 years.


29 comments:

  1. Really grateful for the quick resolution and the effort, care, and professionalism with which you've handled this. I am truly sorry you have to be closed for business for this long and for the loss that incurs to your bottom line. I am a software developer myself and know enough about the limits of technology to agree with you that we will always need "paper, pen, and math" backup to the machinery upon which we rely so heavily.

    Thanks for the refund too. As for an interest level in your producing another round of Gotherrus, well I would definitely buy one, or even two if allowed! :-)

    Thanks again,
    -Noah

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  2. Wasn't Glyaxia also a case of broken Paypal, or am I not remembering things correctly?

    Anyway, thanks for the update. Gotherrus should not only be run again, but the strength of the colors together wouldn't hurt as a themed wave. Maybe as an enclave of Gendrones that have also been helped by the Varteryx...

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  3. Put me down for wanting another round of the Varteryx Gotherrus.

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  4. Gotherrus is the bees knees! Sure thing this guy knocked it all out as he came out of the blue (literally - looking at the picture :D ) - like always: a variation of him next would be cool!

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  5. PLEASE Re-run Gotherrus, that one is a MUST HAVE for me for sure!!! :) Thanks for everything you guys do! Frustrating not being able to buy anything, but VERY happy that these things are doing so well for you guys!

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  6. I would definitely be interested in a Gotherrus if you did another run. And I agree with the person above that an entire wave focused on those colors would be amazing.

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  7. I'm kinda proud of the Glyos community for being able to break a system like Paypal more than once, but I never like the extra workload and trouble it causes Matt and family to clean up. That said, I think Gotherrus is a great candidate for a Mk II down the road. The Glyarmor's multiple configurations makes it a great candidate for a second run, especially when the Varteryx and Neo Sarvos forms look so different from each other.

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  8. Yes please run an mkii of Gotherus. Promise I'll pick up another and if it sticks around long enough and everyone's had their fill, I'm sure a third.

    Thanks for such a wicked awesome looking drop. Some sexy colors and nice surprises this round.

    Strange how seeing the store closed made me realize how often I visit it just to reference. It feels odly like visiting a ghost town checking in and seeing that temp closed page on the store.

    I'm excited about getting these in hand!!!

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  9. Onell Design and all other glyos companys have the absolute best customer service hands down of any other companies ive delt with! Thank you! It is greatly appreciated!!

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  10. As always, you guys rule. Nobody has the customers so closely in mind like the Onell crew does, and that's why I'll always support you guys as long as I have the paper. Thanks for always keeping us up to date!

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  11. Considering the generous bonus items over the years...If I were to place an order with Onell and somehow receive neither the figures, or a refund, I'd still be way ahead! Please put me down for Gotherus mk2 as well.

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  12. I'd certainly be interested in seeing him again! Missed out, but thems the breaks. Thanks for the swift refund and all that - with all these online companies to deal with nowadays, it's nice to get stuff like that sorted out so quickly and neatly.

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  13. I had a feeling it was the Goth bird. It's truly a beautiful piece, no wonder it got oversold.

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  14. Assuming that there is leftover stock of other items from this drop, will we get some sort of countdown for the re-opening of the shop?

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  15. sadly, this means I didn't get to order anything from this wave... I didn't even show up in time to see the store open. damn

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  16. posted twice... that's just strange

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  17. If it's popular enough to kill Paypal, heck yeah make a second wave of the Goth bird.

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  18. Yes, please rerun that magnificent bird. This was the first wave in over a year I completely slept on and that Goth is one of the finest colorways ever in my opinion. Re-release the Goth and please do a Vor like this. Thanks guys.

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  19. When is the store opening back and what items are even left in stock?

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  20. You guys remain the best at customer service!

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  21. If it was the black bird guy, yeah... I'd LOVE to buy one. I was hoping to check out the store the next day. Clearly, that didn't happen. :^)

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    1. I second this. So do many on "other" forums.

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  22. One of the best color combos ever, I'd buy seconds and thirds and anything released in this completely striking colorway! Thanks for the update and glad it all worked out :)

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  23. A little follow-up: just received the Crayboth in the Gottherus colorway. Let me take back what I said before: I would not buy two Varteryx Gottherus - I would buy three! Along with anything else in that colorway. Definitely one of the finest colorways you've done!

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  24. Wow, wasn't able to pick up anything at all. Hopefully VG is re-run with the same color combo.

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  25. Definitely interested in buying the Varteryx Gotherrus if it becomes available again.

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  26. happily I was able to get a few things, I missed one that I liked a lot, but it's not the end of the world (and no, not the one that oversold, the clear glittery one-eyed neo-sarvos) hopefully he'll get a reissue too. it was a really good looking drop

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  27. matt when are you have GOVUROM and please have him in his old mold dont make some new one the old GOVUROM mold is good enough and please bring back old exeliss

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