*2/29 UPDATE: The store has been updated with the remaining items from last week's sale (refresh onelldesign.com/store). Please note there are very limited quantities of certain items. Thanks again for your support and patience.
We had some issues with our old friend PayPal last night, causing the inventory control to experience a meltdown, supposedly due to extra high traffic.
This resulted in the Varteryx Gotherrus being slightly oversold.
Those that ordered right before the store was closed will be receiving a direct refund on that particular figure, but the rest of your order will still remain intact and ship WITHOUT the Varteryx Gotherrus. We will notify you directly if you are receiving a refund on this figure. Please let us contact you.
All other orders from last night have already been processed and are being prepared for shipping. Packages will start hitting the post this Friday morning.
Michelle and I burned the midnight oil last night to nail down the actual numbers, so there would be no extended delays in getting all the orders out. We are shooting to reopen the store by next Monday, after we follow up with PayPal and get the back end secured.
Due to previous problems with PayPal, we have a series of internal controls that we use for every release. These controls (paper, pen and math) remain completely outside of the PayPal system. It is through these countermeasures that we have been able to spot inventory discrepancies before they spiral out of control (like the "Paypocalypse" of June 2013). The last PayPal inventory issue occurred in July 2015 during our 8th anniversary wave. Our monitoring of the system back then caught things before they went nuts, but we did oversell one figure during that round as well.
We'll keep you guys updated on everything as we move along. Also, we're discussing potentially running another round of the Varteryx Gotherrus, so feel free to leave your input in the comments section below and we'll see what the interest level is.
Sincere thanks from Michelle, Marc and I for your patience and understanding as we square everything away. We truly apologize for the difficulties that some of you experienced last night and 100% share in your justified frustration. The team is working on all cylinders to rectify the situation.
Not many folks can break PayPal, especially three separate times. You guys are still a real force to be reckoned with, even after nearly 9 years.