On the subject of those Phanost refunds, we have some developments we wanted to share with you. An order has been placed for another run of Dreadvalken Overlord Phanost, with every intention of the figures looking as close to identical as possible to the first offering. We have kept a record of each person who received a refund over the last few days, and when the new round arrives (hopefully with our early September wave) we will mail out what you missed, with the cost of those specific figures and all related shipping covered 100% by Onell. Hopefully this will rectify the situation and allow for everybody who wanted a Phanost but were affected by the Paypal issues to get one.
As far as the store goes, we've decided to reopen it tomorrow (Sunday July 25th), so we can have one more day to go over the back end.
Now that the dust has settled, we're looking at very low stock on everything from the Glyosar assortment, with a few items completely sold out. Fingers crossed that the Paypal system is back in order and we don't have any more crud bombs dropped on us!
Thank you for your extended patience while we've been patching up the hull!
UPDATE: The STORE is back in action. Fingers crossed!
Be sure to empty your cart and REFRESH the store page.
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Wow. That's really, supremely generous of you! Thanks so much, especially given just how crazy things were for you guys all this time!
ReplyDeleteIt's abundantly clear, time and time again, just how much you put into this Glyos thing, and speaking as someone who's been following along for the past seven-years-and-change, there is no doubt in my mind that more than the vision, more than the toys themselves, it is how much you give of yourselves and your time, energy, and resources to make this happen for the fans and customers.
Here's to the start of Year 9, and a warm send-off of the line's eighth year in operation. What a way to celebrate!
(Then again, what kind of anniversary would it be if something didn't melt down on the back end? Ah, Glyaxia...)
You guys are all insanely awesome with your customer service . You always go above & beyond for your customers and this is why you have stuck a dedicated bunch of us to be anxiously waiting for the store to open with whatever Glyos goodness you have to offer on drop nights!
ReplyDeleteYou people are truly the best in the business! =)
This is certainly true. I'm already counting the days for the next release. Hopefully some more stuff in purple!
DeleteYou guys are all insanely awesome with your customer service . You always go above & beyond for your customers and this is why you have stuck a dedicated bunch of us to be anxiously waiting for the store to open with whatever Glyos goodness you have to offer on drop nights!
ReplyDeleteYou people are truly the best in the business! =)
Thank you for the excellent customer service move. It's sadly rare to see that kind of move by any company these days, especially online. It is so rare to see someone actually try to go above and beyond for customers. You've made a more regular customer out of me for that decision.
ReplyDeleteThat's amazing. Way to dial the customer service up to 11, possibly 12. You are a truly great bunch.
ReplyDelete