The traffic was extra high on the site, store and blog since we announced this 8th anniversary assortment, culminating in a deceptive internal meltdown of Paypal's inventory matrix during the actual sale. We managed to catch the issue earlier today while processing orders and running our usual numbers analysis, which we always do after the main sale. The bad news is that we ended up overselling the new Phanost edition by a bit, which means some of you who ordered that specific figure earlier today will be receiving an email about the situation and a refund on that particular item. All the other items remain unaffected in your orders and will be shipped out minus the Phanost, with packing starting tomorrow morning.
The Paypal inventory control should have alerted us to the low stock situation much sooner, but the actual number Paypal was showing on the back end was not correct, which we then discovered was happening across the boards on all the new entries (almost everything should have been low stocked earlier). We shut the store down immediately the minute we put everything together. Luckily, we caught the majority of the problem, and only a small percentage of the overall orders will be affected by this unfortunate Paypal snafu. We are discussing re-running the Dreadvalken Overlord Phanost again for inclusion in our early September release, and would love to read any feedback about your interest in this possibility.
Issues with Paypal have arisen before, with the worst one being the horrifying Master Reset of June 2013, which truly almost wiped us out. Ever since that fateful release, we watch Paypal very carefully, and it was that extra attention that saved this current situation from turning into a monster problem. It's tough being tied so closely into the Paypal system when things take a turn, but the choices for alternative payment methods don't cover everything we require to successfully run things. We looked into other systems hardcore after the 2013 mess, but there was always one thing missing with each set up. Paypal is most definitely a complicated beast.
Our sincere apologies for the bumpiness in an otherwise very positive new release. We'll be ready to answer any questions through the email link located up in the navigation bar, or right here on the blog.
For those of you that will be receiving refunds on the Phanost figure, be on the lookout for an email tomorrow morning from us. If you don't receive a direct email, it means your order is unaffected and will ship precisely as you placed it.
The Store will remain closed until all current orders have shipped out, which should be by this Friday afternoon. All final order processing has now been completed by Michelle and I. Once the packages have left and we've done another hand count inventory, the remaining stock will be reloaded in the store. When this does occur, the numbers will already be at low stock, as there's not really much left now that the dust has settled. By the numbers, this was an extremely strong launch.
Deep thanks to all of you for such a powerful turn out last night. You actually busted Paypal again with your collective might!
Updates on shipping will be posted tomorrow evening.
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Congrats on breaking the system again! That just means it was a huge success! 8 years Strong!
ReplyDeleteI can only imagine what the Ten year event is going to look like xD
DeleteThe servers at Paypal actually catching fire?
DeleteLOL!
Delete"Sir! The servers have burst into flames!!"
"What!? It's those damn Glyeeos people again! I was here for the great crash of '13, we're not going down without a fight!"
I hadda feeling something was wrong. Glad things didn't get as bad as they did in 2013, that was insane !!! I'd LUV another shot at that sweet Phanost so put me down as a YES PLEASE :)
ReplyDeleteDefinitely run the Phanost again!
ReplyDeleteIf you're gonna run the Phanost again I'm sure there are a lot who'd like to see that Hades rereleased as well.
DeleteAll the more reason for a "greatest hits" or "fan's choice rerelease" wave!
DeleteI've only recently come into collecting Glyos, so.... I'd like them to run everything again xD
DeleteWell, at least everything can be fixed, and of all problems to have, having a lot of demand is hardly the worst to have. Thanks for keeping us all in the know, and congrats on a (mostly) successful anniversary!
ReplyDeleteWe all appreciate your intense work ethic and attention to logistics and inventory. This was an AMAZING drop and you should all be very proud. Keep up the great work!
ReplyDeleteGlad to see the problem was caught before it caused anything catastrophic. Lessons learned the hard way in 2013, luckily those are the hard ones to forget. It is unfortunate for those that missed out on Phanost due to the mishap, in that regard I wouldn't mind seeing a second run, the character appears so rarely I don't think it could hurt much and it's always sure to sell out regardless. I think it would be cool if the rerelease was paired with some upgrade bits painted to match, the clear and black kinda makes me want him in Tracker configuration.
ReplyDeleteDisappointed. I usually have to come to the sales late, and have been missing the stuff I most want. :(
ReplyDeleteGlyos has Broken the Paypal! LMAO
ReplyDeleteBring on another run of that phanost goodness!
Congratulations on an epic drop! Phanost is always a winner, I'd grab more on a second run for sure. That would be a great color way for some Crayboth and a Pheyden too
ReplyDeleteDid I miss out on the painted Skeledons and Noboto!?
ReplyDeleteDrats! i went to bed right after work haha.
I was on the fence about Phanost and took him out of my cart, so some lucky soul is the recipient of that act.
ReplyDeleteHave you looked into using Shopify as a platform? If so, what was missing?