The last 24 hours have been the biggest challenge that Onell has faced since our first day on the web.
What started out as a great release, quickly transformed into a near mind breaking disaster. The depth of the duplicate Paypal order issues that occurred last night completely crushed our long trusted internal operation.
Every single system we have been employing through Paypal for years imploded all at once, with even our inventory count becoming paralyzed, resulting in massive discrepancies with our available stock and what was actually sold.
After trying to reconcile the seemingly endless problems that have been caused by the meltdown, we decided after speaking with Paypal on three separate calls, that a master refund had to be activated.
An extreme series of events had to be met with an extreme response, and we made this painful decision for the benefit of all of us. Michelle had even gone as far as to invoice over 350 orders, after I had already issued over 160 refunds, and discovered that nothing was lining up with our stock, due to the automatic Paypal inventory freezing just after the store went live.
I so deeply apologize for what occurred with this release. We are working with the Paypal techs to figure out why their system imploded on us this particular time, when all other signs had been pointing to more efficient and easy launches.
We are hoping to "relaunch" later this coming week, but only if we are 100% satisfied that this level of pain cannot occur again.
I'm sorry for the mess, but we will clean it up. I promise each of you that.
Please consider sticking with us while we navigate this negative zone. Your support keeps us from literally going mad with bloody knuckle frustration over what transpired last night.
More details the minute we get them.
EDIT: ALL ORDERS PLACED SINCE LAST NIGHT HAVE BEEN COMPLETELY REFUNDED.
UPDATE: We are still working with Paypal to discover what caused the problems last Friday night, but have nothing solid to report at this time. All the feedback from the release that has been sent in by you guys has also been turned over to the Paypal techs, so we really appreciate the information.
Once again, I truly apologize for the depth of what's occurred. Your support in the comments below and through personal emails have kept all of us over here from going into some very dark places.