The level of internal turmoil over here reached new heights in June. Everything from hacked email accounts, compromised bank cards, poison ivy and even freaking Lyme Disease took a run at us. It has been almost comedic with all the rotten luck ...almost.
The Paypocalypse was the dark cherry on top.
Even though June has been a cruel month, it was salvaged by the super powered support that all of you sent our way. Michelle and I were very moved by the emails and calls that came in. Just when we were ready to go nuts, an email would pop up, sharing an experience or just sending good thoughts. You guys really made a massive difference while we had our feet to the fire.
To keep the good vibes flowing, we've been working double time since Sunday and as of this writing have shipped out 95% of all the orders that came in after the store went back online. Megan and Pj came in to hyper charge the process, and Michelle has been an invoicing dynamo all week long, processing nearly 600 orders as the kids were climbing the walls. Marcus continues to work with Paypal to make sure the store remains healthy and has made positive progress on strengthening our systems.
Thank you from the whole Doughty/Beaudette clan. Even when we're unlucky, we feel lucky, because we're in this together with each of you.
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It's good to know that the community can provide support just as well as family\friends. Matt, i wanna thank you and your clan at onell, for providing each and every one of us with a very cool toyline, and the ability to come to get as a community in times like the paypocolypse!
ReplyDeleteKeep being awesome guys.
Heck yeah! Happy to be here guys! I can't wait to get my Standard Pheyden! Wow, never thought I'd be getting one of these guys, at least brand new!
ReplyDeleteHey, June is almost over, so July can only be better! Thank you for all you do, and thanks for bringing us the best toy line ever!
ReplyDeleteWe support your team because you're the BEST. That and we luv the cool stuff you give us and the toy community, not to mention making the world a better place. I'm getting through a "nice" month too raising my boy on my own, but we both have some sweet figs coming on Monday to make July the most fun we've had all year. Including seeing a deer today !!! Tanx team Glyos.
ReplyDeleteWow, I had no idea you guys were having such a rough month. That makes the whole "free Noboto" thing even more generous. It's easy to be supportive when you guys are so cool about everything. Thank you once again for... well, everything!
ReplyDeleteMatt, you and everyone else continue to astound with how much you put of yourselves into this crazy project. And you all continue to inspire, something that few people can honestly say that they do. Just know that, for all the accolades and support you heap upon everyone, you have earned every single word and deed of it.
ReplyDeleteNow, here's hoping July will prove much brighter!
Whenever I talk about toys, and as an adult collector I find myself talking about them a lot, it's always in terms of the happiness they bring into my life.
ReplyDeleteMy eyes light up at the sight of brightly colored plastic and vinyl, at the realization of imagination in physical form.
Onell does all that one better. Even though I haven't been a part of the community as long as others I felt a part of it from my first shipment and the first hand-written thank-you penned on my invoice.
I've never felt more appreciated, and that came through loud and clear in your response to the Paypal issue. Thank you for what you do, I'll always be happy to be a customer and a part of the community you've created.
Keep your stick on the ice!
ReplyDeleteThank you guys for being so awesome! Sorry to hear about the additional problems (I'm imagining that the paypal thing would be enough for anyone), keep strong!
ReplyDeleteYou guys make it easy to be so supportive. Your family is an inspiration to many, and your product/customer relations is unmatched. Always a more than satisfied customer. Thanks!
ReplyDeleteYour entire team is the best around! We are lucky as fans to have you guys making the cool stuff you make, and for just the general awesome you all are! If you have a troubling month, just know we will all be around to help if you need it!
ReplyDeleteMatt, all the thank you should come from us, to you. Thank YOU for making awesome toys and Thank YOU for letting us know that you appreciate us.
ReplyDeleteYou know why we'll keep sticking by you no matter what? Because you've always done the same for each and every one of us. Keep making them; we'll keep buying them-- not only because they're some of the best toys in the world, but because you're some of the best people in the world.
ReplyDeleteGod Bless you guys! Hang in there.
ReplyDeleteMatt, we're with you for the long haul... you and everyone in your family is awesome and you continue to make amazing things to play with. thank you for all that you do
ReplyDeleteI can promise that I'll never stop being there for you guys
You guys are the Best! We are here for your support! :) Thank you for excellent products and services!
ReplyDeleteI've only really known about Onell/Glyos since last fall, but I've bought something at every drop since, and I'm gradually learning more about the team behind the little toys that just keep sucking me in more and more. I can't think of another business that I'm more proud to patronize. So, thanks to Onell for continuing to best itself with every drop.
ReplyDeleteIf Hasbro stopped making Star Wars or G.I. Joe at this point -eh, I'd be alright with that. If Onell stopped making Glyos, I'd be gutted. :)
Wish I was there in MA so I could give the whole Onell crew a big ol' hug! Thanks.
ReplyDeleteYou guys are awesome and I hope that July will bring you better luck.
ReplyDeleteIn a world of super-poseable, easily breakable statues, you produce something that I wouldn't worry about taking outside or on a trip. I wish you the best of luck in your business, and I look forward to seeing more cool stuff from you guys.
ReplyDeleteYou never cease to amaze me with your generosity to care for your fans. Hats off & thanks to the Onell Crew
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