-We want to reopen the store this SUNDAY, JUNE 23RD at 9:30PM EST.
-There will be NEW LIMITS for certain items.
The Reydurran Engineer Mimic Armorvor will now be limited to ONE per customer to begin with.
The Solid Pheydens (Source, Source Reverse and Ivorinium) will be limited to TWO EACH per customer.
-Please only order ONE TIME on the first night. If everything is looking good after the first night of sales, additional orders should be OK to place.
-Noboto WILL NOT be for sale. We have decided to pack EACH UNIQUE order that comes in with a random selection of either type (Ivorinium OR Clear Stealth) for FREE.
We will be running both of these Noboto colors again, so everybody will be able to get whatever version they want in time. I hope that this eases some of the recent pain, though I know it's not much.
We have been continually working with Paypal to discover what exactly went wrong last week. I have spoken personally with over 11 representatives and been in an email thread with the tech support. In almost 7 days there have been no answers that bring any further clarity. I want to state clearly, here and now, that we can not guarantee that there will not be any problems on Sunday night. Paypal can also guarantee nothing, but we are asking for your cooperation to cut down on the chances of another meltdown as we test the ship again.
The biggest thing to be aware of is submitting duplicate orders. If you place an order and are not given the confirmation screen, close the browser and check your account to see if you were charged BEFORE attempting to order again. I can't stress this one enough. If you feel as though something is amiss, don't hesitate to contact us, as we will be watching everything moment to moment.
We have larger amounts of stock than ever before, so you will not have to rush to secure what you are after. Removing Noboto from the equation and lowering the limit on the painted Armorvor should alleviate a great deal of traffic stress.
Our family feels beat down from this experience, and I absolutely despise having to be so rigid about the limits for this "relaunch", but I see it as the only logical way to get things back in operation. Every decision that has been made concerns what's best for all of us, as a group, on both sides of the screen.
Thanks for taking the time to go over all the new rules for what we are attempting this Sunday. Once again, we're so sorry for the wake of negative events that have affected you guys.
Hopefully we can get the show back on the road and get the positive energy moving again.